Privacy Policy

Yielded AI is a trading name of Aiden Goode (ABN 45 958 830 259).
Effective: 2026-11-02 | Version 1.4

1. Who we are

Yielded AI (“we”, “us”) is run by Aiden Goode, a sole trader based in the Northern Territory, and works with businesses across Australia. This policy explains how we handle your personal information when you visit yielded.io, call or text us, book a call, contact us or use our services.

2. Our commitment

We follow the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). We do this whether or not the law strictly requires it of a business our size.

3. What we collect

• Contact details: name, email address, phone number and business name, if you give them.
• Call and message records: your phone number (caller ID), call recordings, transcripts, AI call summaries and text message history, when you call or text us.
• Booking details: the details you enter when you book a call, the time you choose and any notes you add.
• Support messages: what you send us, and our replies.
• Account details: login details and settings, if we give you an account.
• Payment details: handled by our payment providers. We do not store full card numbers. We keep records of what was paid, when and how much.
• Website and device data: IP address, browser type and pages visited. Section 10 lists the tools involved.
• Information about your customers: if you use our services for your own business, you may give us personal information about your customers. We handle it only to provide the service to you (section 7A).

We do not ask for sensitive information (such as health, political or religious details). If you offer it, we will not record it unless we need it and you agree.

3A. Phone calls and our AI receptionist

When you call us, our AI receptionist answers. It tells you at the start that it is an AI and that the call is recorded and summarised. If you continue, we collect a recording of the call, a written transcript, an AI generated summary and any details you give us. We use these to reply to you, follow up your enquiry and improve how we handle calls. If you don’t want the call recorded, hang up and email support@yielded.io instead.

4. How we collect it

Directly from you, when you call, text, email, book, buy, sign up or use our services. Automatically, from your device when you use our website, and from our phone system when you call (your caller ID). From payment providers, to confirm a payment.

For general questions you can deal with us anonymously or under a pseudonym. We need your real details to book work, take payment or give you access to your information.

5. Why we use it

• To provide the services you ask for.
• To answer your questions, return your calls and fix problems.
• To process payments, refunds and tax records.
• To keep our systems secure and prevent fraud or misuse.
• To meet legal obligations.
• To send marketing, only where you have agreed (section 9).
• To improve our services.

We do not use your personal information for unrelated purposes without your consent, unless the law allows it.

6. AI and automated processing

We use AI systems to help run support, calls and parts of our services. In practice:

• Our AI receptionist answers calls, answers questions from our approved FAQs, takes messages and books appointments into our calendar. It cannot transfer calls or make decisions about your account.
• AI systems read emails sent to support@yielded.io and draft replies. Automated checks and a second, separate AI system review each draft before it is sent. If a check fails, a person handles the message.
• Messages about legal matters, payments or refunds, privacy or personal safety, and messages that ask for a person, go straight to a person.
• Our follow up systems use AI to sort replies (for example, “wants to book” or “has a question”) and choose which follow up message to send.
• A person decides every refund request.
• You can ask for a person at any time, by email or by asking our AI receptionist to take a message.

We do not use your messages or calls to train AI models. Our AI providers are set not to use our data to train their models, though they may review content their safety systems flag.

Automated decisions. Our AI systems use your contact details and the content of your calls, texts and emails to route enquiries and choose follow up messages. We do not use computer programs to make, or substantially assist in making, decisions that could significantly affect your rights or interests, such as whether to provide a service, refunds or cancellations. A person makes those decisions. If that changes, we will update this section before we start.

7. Who we share it with

• Service providers who run our systems: our CRM, website, booking, phone, text messaging and AI receptionist platform, and the providers it uses for telephone and text services, data storage, voice AI and AI models; Hostinger (website hosting, content delivery and email); Cloudflare (delivery and security for our CRM platform); Stripe (card payments); NOWPayments (cryptocurrency payments); Google (website analytics, only with your consent); and Anthropic (AI).
• Professional advisers such as accountants and lawyers.
• Government or law enforcement, where the law requires it.
• A buyer or successor, if our business changes hands. We will tell you first.

We do not sell your personal information. We require our providers to protect it and use it only to provide services to us.

7A. If you contact one of our clients

We set up AI receptionists and messaging systems for other businesses. If you call, text or book with one of those businesses, that business decides how your information is used, and its privacy policy applies. We handle that information only to provide our service to that business and do not use it for our own marketing. To access or correct it, contact the business directly; we will help them respond.

8. Overseas disclosure

Some of our providers store or process personal information outside Australia:

• Our CRM, website, phone and AI receptionist platform, and its providers: the United States and India.
• Anthropic: the United States.
• Cloudflare: the United States and Europe.
• Hostinger (website hosting, content delivery network and email): the United Kingdom, the Netherlands, Lithuania and Cyprus, with servers in other countries including the United States, Brazil, Singapore and Indonesia.
• Stripe: the United States and India.
• Google: the United States and other countries.
• NOWPayments: a company registered in the Seychelles. Its terms allow it to process personal information outside the country where you live.

Before we disclose your information overseas, we take reasonable steps to make sure the recipient handles it in line with the APPs.

9. Marketing

We send marketing emails or messages only with your consent. Every marketing message identifies us, gives our contact details and has an unsubscribe option that takes one step. We action unsubscribe requests within 5 working days. Service messages, such as receipts and replies to your questions, are not marketing.

10. Cookies and analytics

Our website is hosted by Hostinger and delivered through its content delivery network. On 2026-11-02 it loaded the following:

Our fonts are served from our own website, so your browser does not contact Google Fonts. If you choose “Accept essential”, Google Analytics does not load. The banner remembers your choice for 14 days. To change it sooner, clear your site data for yielded.io and reload the page. You can also block cookies in your browser or use Google’s opt out browser add on. We use Google Analytics only to measure and improve the website. We do not send it your name, email address or the text of your messages, and we do not use it for advertising.

11. Security and how long we keep it

We protect personal information with encryption in transit (our website uses HTTPS) and by limiting who can access it. We keep information only as long as we need it:

• Call recordings and transcripts: up to 12 months, then deleted.
• Call summaries, messages, booking and contact details: for as long as we need them to deal with your enquiry or provide our services to you.
• Financial and tax records: at least 5 years, as Australian tax law requires.

When we no longer need information, we delete it or remove anything that identifies you, unless the law requires us to keep it.

No system is perfectly secure. If a breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner (OAIC).

12. Access and correction

You can ask to see the personal information we hold about you, or to correct it. Email privacy@yielded.io. We may need to confirm who you are first. We respond within 30 days. If we refuse, we will tell you why in writing and how to complain.

13. Complaints

Email privacy@yielded.io with the details. We acknowledge it within 2 business days and respond in writing. If you are not satisfied, you can complain to the OAIC at oaic.gov.au.

14. Children

Our services are not directed at people under 18. If you think a child has given us personal information, contact privacy@yielded.io and we will delete it.

15. Changes

We update this policy as our services and the law change. We publish the current version at this address with its effective date. For material changes, we will email customers.

16. Contact

Aiden Goode trading as Yielded AI, PO Box 62, Humpty Doo NT 0836
Privacy: privacy@yielded.io
General: support@yielded.io